"management"@en . "Management"@de . "relationship marketing"@en . "Beziehungsmarketing"@de . "electronic customer relationship management"@en . "Electronic-Customer-Relationship-Management"@de . . . "customer relationship management"@en . "Customer-Relationship-Management"@de . "CRM"@en . "CRM"@de . "Customer Relationship Management"@de . "Kundenbeziehungsmanagement"@de . . . . . .